How to complain about individual flights

Addresses should you wish to voice your concerns at a higher level

Dame Deirdre Hutton  – Chair of the CAA  - CAA, 45-59 Kings Way, London WC2B 6TE

deirdre.hutton@caa.co.uk

GATCOM - Dr John Godfrey, Chairman, GATCOM, Gatwick Airport, Destination Place RH6 0NP  c/o 

paula.street@westsussex.gov.uk

Rt Hon Patrick Mc Loughlin Secretary of State for Transport.  Department for Transport, Great Minster House, 33 Horseferry Road London SW1P 4DR

 patrick.mcloughlin@dft.gsi.gov.uk

The Under-Secretary with responsibility for Aviation is Robert Goodwill – MP for Scarborough & Whitby

robert.goodwill.mp@parliament.uk

Official contact form to complain to Department of Transport https://forms.dft.gov.uk/contact-dft-and-agencies/

Rt Hon David Cameron MP, No 10 Downing Street, London SW1A 2AA

https://email.number10.gov.uk

Rt Hon Greg Clark MP, House of Commons, London, SW1A 0AA Via his secretary Rachael Godfrey 

https://GODFREYR@parliament.uk

 

 

Download post pdf

How to complain about individual NOISY aircraft

If any aircraft is too low or too loud – complain, you have every right. What follows is every detail Gatwick Ltd need to investigate your complaint. 

Every complaint MUST be do in a separate email, if you group a days worth of complaints into one email, it only gets counted as ONE single complaint annoyingly!

OPTION 1. Complaining via email:

First – copy and paste these addresses into a new email to:

NOISE.LINE@GATWICKAIRPORT.COM,CAGNEcomplaintemails@gmail.com, dftcomplaints@dft.gsi.gov.uk, richard.deakin@nats.co.uk, mark.simmons@caa.co.uk, amanda.farrow@nats.co.uk

Next - copy and paste this into your subject box: AN OFFICIAL AIRCRAFT ARRIVAL COMPLAINT TO GATWICK NOISE LINE

Next - copy and paste this content into the message area and fill in the details

I WISH THIS EMAIL TO BE LOGGED AS AN OFFICIAL COMPLAINT AND I WISH A RESPONSE VIA LETTER PLEASE

DATE OF COMPLAINT: i.e. 08/06/14

TIME OF COMPLAINT: i.e. 17.43

FLT NO: i.e. EZY79BM (you can get flight numbers by using Casper flight  tracker - How to use Casper flight tracker follows this post)

NATURE OF COMPLAINT: i.e. LOW FLYING AIRCRAFT WITH

HIGH NOISE LEVEL, PASSING DIRECTLY OVER MY HOUSE

EST ALTITUDE FROM CASPER:  i.e. 4776FT (How to use Casper flight tracker follows this post)

DB READING FROM FOUR WINDS MONITOR: (A noise monitor sited between Bidborough and Penshurst – sometimes available on Casper for past flights)

MY NAME: your full name

MY POSTCODE & ADDRESS: Gatwick need your postcode to investigate – include your full address if you want a reply via post

MY EMAIL: your email address

MY TEL NO: your full telephone number

OPTION 2: COMPLAINING VIA GATWICK LTDs WEBSITE

Gatwick provide a Noise enquiry page on their website ou can go to the Noise Enquiries page on Gatwick.com and use their form. We at Cagne East have found it quicker to complain via email but feel free – it is broadly laid out as the email option 1 above.. but a little illogical in its layout and user friendliness!

OPTION 3: COMPLAINING VIA GATWICK LTDS NOISE ENQUIRY LINE

0800 393 070 is the number they provide – good luck, it is rarely answered in our experience but you might strike lucky. Apparently every call is logged.

FYI: ALWAYS REQUEST A REPLY EITHER BY EMAIL OR PREFERABLY BY POST

Simply click on this file to download:

HOW TO COMPLAIN ABOUT INDIVIDUAL AIRCRAFT

Download post pdf

How to use CASPER flight tracker

CASPER flight tracker records aircraft movement live (with a delay) and allows you to search back up to a month for previous flights at specific times over specific postcodes. Casper differs from the other excellent Flightradar24 purely in its ability and ease of rewinding to previous flights. Flightradar really comes into its own when you want instant identification of aircraft flying over you right now! 

I regularly use both and here are my top tips on using Casper to help you seek out and ID a noisy aircraft. Its a bit of a faff to set up but once done its quick to use. Pretty much all functions are on the left hand side of the main screen map

A QUICK SET UP GUIDE:

1. Set the map to your postcode and hit the magnifying glass to enable

1

2. Set to ‘show tracks’ to see how many planes have come over your area

2

3. In ‘Settings’ I enable ‘remember settings’, ‘show planes’, ‘show tracks’ ‘show expanded’, ‘show departures’, ‘show arrivals’

3

HOW TO FIND A NOISY PLANE FROM A PREVIOUS POINT IN TIME

4. TOP LEFT CORNER Set to ‘Replay’ rather than ‘Live’ – there is a downward arrow to the right of the little clock that opens to a calendar (therefore midnight is actually 00:00:00 today)

4

5. There is a sliding bar below the calendar that you can slide to nearest 1/2 hour and arrows to more forward/backward in time by minutes

6. click OK and the map should go back to that time

7. I ALWAYS set replay to about a min or 2 before a plane goes over and wait for it to appear close to my house – using the ‘pause’ on the play speed (1x, 2x, 5x etc.) allows you to pause the plane (like catching a slippery fish!)

5

8. click ON the plane label on the map to reveal more info 

6

9. Using ‘pause’ simply write the height, time, flt number into your email template

10. Press SEND to make your complaint

CASPER stores data for a month

 

Download post pdf